IT Support Specialist

The role

This person will plan, deploy, and support network infrastructure, office technology, and physical security coordination for the Pune office. They will manage office IT launch workstreams, provide endpoint support, and maintain network and physical security compliance.

What you will do

• Execute IT workstreams for the active office opening and startup phase
• Coordinate with local vendors and contractors for maintenance and expansion
• Maintain the office IT operational checklist
• Provide on-site and remote end-user support for macOS and Windows
• Image, provision, and configure new computers
• Support day-to-day endpoint administration and lifecycle needs
• Administer and troubleshoot endpoint management tooling
• Deploy, configure, and support core office networking components
• Own day-to-day troubleshooting for network issues
• Serve as the local execution owner for Pune physical security readiness

Required qualifications

• 3+ years of hands-on IT support experience with a strong emphasis on networking plus strong endpoint support fundamentals
• Strong understanding of network fundamentals: TCP/IP, subnetting, VLANs, routing, DHCP, DNS, NAT, Wi‑Fi design and troubleshooting
• Experience deploying and supporting network equipment in an office environment
• Ability to read/create network diagrams and maintain accurate documentation
• Proven experience executing IT work for office buildouts, expansions, or relocations
• Experience coordinating office physical security activities, vendor workstreams, or site readiness requirements
• Ability to maintain compliance-oriented documentation and evidence for office controls, safety procedures, and audit requests
• Solid troubleshooting skills with a structured approach
• Strong communication skills
• Comfort working with ticketing systems
• Strong working knowledge of macOS and Windows troubleshooting and support in a business environment
• Familiarity with MDM/endpoint management concepts

Nice to have

• Experience with enterprise Wi‑Fi planning
• Familiarity with security concepts and best practices for office networks
• Familiarity with physical security systems such as access control, CCTV, visitor management, or related office security platforms
• Experience in Genetec security systems
• Experience supporting physical security controls in compliance-oriented environments
• Experience supporting VPN connectivity and remote access patterns
• Familiarity with basic cloud/SaaS connectivity troubleshooting
• Experience working with compliance-oriented environments (SOC 2, ISO 27001, etc.)
• Experience with Jamf, Intune, or equivalent endpoint management tooling
• Light scripting/automation

Before you apply

• Able to reliably commute and be in the office every workday

About the company

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record.