Partner Engagement Manager, Air Combat Command

The role

You will serve as a technical partner and subject-matter expert for the customer. You will translate product updates into practical workflows and act as the primary communication link between the customer and the product team.

What you will do

• Communicate user needs to the product team.
• Maintain high product proficiency.
• Understand, request, and leverage Company resources.
• Lead or support exercises.
• Recommend product improvements based on user observations.
• Drive adoption through configuration, coaching, and workflow optimization.
• Coordinate with customers and product engineering when responding to incidents.
• Align team efforts to deliver customer experience.
• Enable expansion and upsell opportunities to Allies and Partners.

Required qualifications

• Proven experience in leading operational planning within a military context.
• Exposure to large staff planning through Professional Military Education or service experience.
• Familiarity and experience with major military planning exercises.
• Experience with protocols for software deployment on classified networks.
• Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote.
• Capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master the application, troubleshoot issues and liaise with customers.
• Proven ability to navigate large government organizations and solve bureaucratic challenges.
• Current Top Secret clearance with eligibility for SCI.
• Ability to access DOD facilities and installations.

Nice to have

• Technically adept.
• Strong interpersonal skills to develop rapport and align diverse perspectives.
• Intense about the mission.
• Proactive and adaptable.
• Comfortable working autonomously or in a cross-functional team.
• Communicate clearly, concisely, and candidly.

About the company

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Founded in 2019, it is a distributed team of builders from military, operational, and technology backgrounds.