Partner Engagement Manager, U.S. Army Europe and Africa

The role

You will serve as a technical partner and subject-matter expert for customers. You will deliver training, communicate user needs to the product team, and drive product adoption through workflow optimization.

What you will do

• Communicate user needs to the product team
• Maintain high product proficiency
• Understand, request, and leverage Company resources
• Lead or support exercises
• Recommend product improvements based on user observations
• Drive adoption through hands-on configuration, user coaching, and workflow optimization
• Coordinate with customers and product engineering teams when responding to incidents
• Align team efforts to deliver customer experience
• Coordinate with fellow Partner Engagement Managers
• Enable expansion and upsell opportunities to Allies and Partners

Required qualifications

• Proven experience in leading operational planning within a military context
• Exposure to large staff planning through Professional Military Education or service experience
• Familiarity and experience with major military planning exercises
• Experience with protocols for software deployment on classified networks
• Proven ability to expand business presence within a customer location with emphasis on software or technology solutions
• Experience in customer support, both face-to-face and remote
• Capability to respond to incidents coordinating with customers and product engineering teams
• Strong technical skills to master the application, troubleshoot issues and liaise with customers
• Proven ability to navigate large government organizations and solve bureaucratic challenges
• Hold a current Secret clearance
• Eligibility for upgrade to Top Secret
• Ability to access DOD facilities and installations

Nice to have

• Technically adept
• Strong interpersonal skills to develop rapport and align diverse perspectives
• Intense about the mission
• Proactive and adaptable
• Comfortable working autonomously or in a cross-functional team
• Communicate clearly, concisely, and candidly

About the company

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Founded in 2019, it is a distributed team of builders from military, operational, and technology backgrounds.