Product Operations Manager

The role

You will own whether the deployed product works as intended by connecting customers, product, engineering, infrastructure, and go-to-market teams. You will build 0 to 1 processes, tools, data pipelines, and automations using AI to help ship with confidence in mission-critical environments.

What you will do

• Build customer feedback channels and usage and satisfaction measures.
• Build dashboards for exec, support, and engineering.
• Own the bug database including intake, triage, severity levels, and resolution targets.
• Define and ship in-product quality-of-service measures.
• Define entry and exit criteria, sign-off owners, and rollback triggers for releases.
• Own feature flags, rollback procedures, and release notes.
• Keep a shared view of what is shipping and report it weekly.
• Run operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion.
• Facilitate quarterly planning, roadmap alignment, and cross-team dependencies.
• Work with Product Marketing and GTM leadership to run launches and beta programs.

Required qualifications

• Bachelor's degree or equivalent experience
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
• Active SECRET clearance or higher
• A track record of building 0 to 1 processes and scaling them
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics)
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes
• Experience with bug tracking and triage, including severity levels and resolution targets
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools
• Experience running launches, early access or beta programs, and customer feedback loops
• Clear written and verbal communication, including recorded walkthroughs and documentation

Nice to have

• Military, government, or national security experience
• Familiarity with STIGs, POA&Ms, ATO, and secure or air-gapped deployments
• Experience with product telemetry, observability, or quality-of-service measures
• Experience with MCP, API integrations, or scripting to automate workflows
• Experience with tool migrations (for example, moving to Atlassian) while keeping processes intact
• Experience working with multiple teams to set one standard process

About the company

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Founded in 2019, Onebrief is a distributed team of builders from military, operational, and technology backgrounds.