Senior Manager, Mission Success, NCR

Washington, D.C., Remote. Posted 11 days ago

The role

You will lead the strategic direction and growth of a portfolio of Department of War customers. You will manage customer relationships from end users to senior leadership and provide direction to a team of Partner Engagement Managers.

What you will do

Serve as the senior-most field representative for your portfolio
Provide strategic direction, mentorship, and oversight to a team of Partner Engagement Managers
Translate customer requirements and operational challenges into feedback for Product and Engineering
Identify and develop strategic growth opportunities across commands, services, and organizations
Lead strategic engagement with Allies and Partners for international expansion

Required qualifications

Extensive experience operating within large-scale military or government organizations
Ability to engage effectively with senior military leaders, General/Flag Officers, and senior civilian executives
Experience leading or supporting large-scale staff planning through Professional Military Education and/or military service
Demonstrated experience leading customer-facing teams, managing complex accounts, or directing strategic initiatives
Proven ability to develop and execute account growth strategies including retention, renewals, and expansion
Experience working directly with contracting and budget officials
Experience navigating major military planning exercises
Understanding of protocols and requirements for software deployment on classified networks
Ability to influence organizational adoption of software or technology solutions in complex government environments
Strong technical aptitude and ability to develop expertise in the Onebrief platform
Experience coordinating complex customer requirements, incidents, and escalations
Exceptional communication, executive presence, and organizational leadership skills

Nice to have

Strategic leader able to operate at executive and tactical levels
Strong understanding of Department of War organizational structures, military planning processes, and command relationships
Commercially minded regarding customer relationships and revenue growth
Effective people leader with experience developing talent and directing teams

About the company

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Founded in 2019, the company is backed by leading investors and valued at more than $2 billion.