Strategic Account Manager

The role

You will manage strategic payer relationships as a trusted advisor for a portfolio of health plan customers. You will also work with product and operations teams to communicate client needs and build scaling processes.

What you will do

• Act as the day-to-day lead and trusted advisor for a portfolio of health plan customers
• Work with product and operations to ensure payers get the most out of Onos
• Bring client needs, feedback, and friction points back to the team
• Drive account initiatives and project execution from kickoff to delivery
• Build processes, playbooks, and operating rhythms to support growth
• Other duties as needed

Required qualifications

• 3–6 years of experience in strategic account management, product management, or client services
• Direct experience with healthcare payers, whether working at a health plan or managing health plan clients as a vendor or partner
• Working knowledge of how healthcare businesses and payers operate, including the stakeholders and priorities
• Familiarity with payer data, health plan workflows, or value-based care programs
• Experience with AI-enabled products or technical SaaS platforms
• Startup or fast-paced environment experience
• Comfort with ambiguity
• Proactive, forward-thinking approach to client management
• Track record of working cross-functionally with product teams
• Comfort translating between client needs and internal teams
• Experience building account management processes, playbooks, or reporting from scratch
• Strong written and verbal communication, including with senior client stakeholders

Nice to have

• 1–2 years of management consulting experience

Benefits

• Flexible vacation policy
• Paid parental leave
• Medical, dental, and vision insurance
• Pre-tax commuter benefits
• 401(k)
• Significant equity as an early employee
• Direct mentorship from experienced founders
• Ground-floor opportunity to help build both the product and company
• Regular team events and off-sites
• Company provided equipment and home office setup
• In-office lunches and snacks provided

About the company

Onos Health builds an AI platform that enables health plans to understand clinical care at scale. The company aims to ensure healthcare dollars go toward delivering high quality care by reducing waste and administrative burden.