IT Operations Lead

The role

The IT Operations Lead will own systems, devices, and access for the company. This hands-on role covers end user support, device management, SaaS administration, office infrastructure, and security operations.

What you will do

• Serve as the first point of contact for IT and systems questions.
• Triage and resolve hardware, software, and access issues.
• Own hardware procurement, deployment, and lifecycle tracking.
• Manage MDM enrollment and configuration across a distributed Mac fleet.
• Administer identity provider and SSO and manage role-based access.
• Administer tool stack, evaluate and implement new tools, and manage vendor relationships.
• Maintain network, connectivity, printers, and conference room AV.
• Execute technical onboarding and offboarding including hardware and account provisioning.
• Implement and maintain security configurations and support remediation work.
• Build runbooks, workflows, and automation for scalability.

Required qualifications

• 8 to 12 years in IT operations or systems administration
• Experience as the sole or first IT hire, or equivalent experience operating with a high degree of autonomy
• Hands-on experience owning or supporting security programs and practices
• Fluent, daily use of AI tools in your own work
• Strong hands-on administration of Google Workspace
• Strong hands-on administration of an identity provider such as Okta
• Strong hands-on administration of Mac fleet management through an MDM
• Demonstrated ownership of a modern SaaS stack
• Sound judgment about what to handle independently and what to escalate
• A patient, service-oriented approach with non-technical colleagues
• Experience configuring security controls against an established framework
• Multi-site network and AV setup

Nice to have

• Direct experience driving AI adoption across a non-technical population, or advising leadership on AI tooling decisions

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• 401(k)
• Monthly wellness and fitness stipend
• Paid time off policy, along with company holidays
• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
• Flexible remote work policy
• Paid parental leave (12 weeks of fully paid bonding leave, and birthing parents get 8–10 additional weeks of paid recovery leave)

About the company

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. The company is headquartered in San Francisco, with offices in Brooklyn and Bangalore.