Client Solutions Manager

The role

You will own a portfolio of enterprise customers and be responsible for their growth. You will design account acquisition and expansion strategies while coaching a high-performance team.

What you will do

• Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
• Hire and coach top performers and maintain talent density
• Innovate and improve processes and policies within the Client Solutions department

Required qualifications

• 3-5 years of professional work experience in customer-facing roles
• 1-2 years of experience managing a client-facing team
• Display a challenge-accepted mentality
• Passionate about training, coaching, and developing talent
• Inspire and motivate team to achieve ambitious goals
• Results-driven and excel at identifying new & innovative ways to drive growth

Nice to have

• Previous expert network experience (or adjacent market research role)

Benefits

• Competitive Salary & Stock Options
• Healthcare, dental, and vision coverage
• 401(k)
• Wellness/fitness benefit
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino, Mexico City)
• Flexible remote work policy
• Paid parental leave (12 weeks of fully paid bonding leave, and birthing parents get 8–10 additional weeks of paid recovery leave)

About the company

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. The company is headquartered in San Francisco, with offices in Brooklyn and Bangalore.