Client Solutions Associate, San Francisco

The role

You will connect clients to subject matter experts for interview-based research. You will manage research projects, recruit experts, and collaborate with product and engineering teams to improve the platform.

What you will do

• Identify and match experts to clients for interview-based research needs
• Communicate with clients and experts to track progress
• Manage clients research projects from understanding goals to recruiting and scheduling experts
• Recruit experts using internal network and external channels like social media
• Review professional profiles and reach out to potential experts
• Monitor client and expert feedback on interviews
• Share insights from interactions to help product and engineering teams refine the platform

Required qualifications

• 0-2 years of professional work experience
• Not afraid of ambitious goals
• Great communicator
• Optimist with a growth mindset
• Thrive when you truly own something
• Independent problem-solver

Nice to have

• Prior experience working at a startup
• Prior experience in a customer success role
• Strong understanding of various professional industries and roles

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• 401(k)
• Monthly wellness and fitness stipend
• Paid time off policy, along with company holidays
• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
• Flexible remote work policy
• Paid parental leave (12 weeks of fully paid bonding leave, and birthing parents get 8–10 additional weeks of paid recovery leave)

About the company

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. The company is headquartered in San Francisco, with offices in Brooklyn and Bangalore.