Client Solutions Associate, New York

New York City, Remote. Posted 3 months ago

The role

You will connect clients to subject matter experts for interview-based research. You will manage research projects, recruit experts, and collaborate with product and engineering teams to improve the platform.

What you will do

Identify and match experts to clients for interview-based research needs
Communicate with clients and experts to track connection progress
Manage client research projects from goal understanding to expert recruitment and scheduling
Recruit experts using internal networks and external channels like social media
Review professional profiles and reach out to potential experts
Monitor client and expert feedback on interviews
Share insights with product and engineering teams to refine the online platform

Required qualifications

0-2 years of professional work experience
Not afraid of ambitious goals
Great communicator
Optimist with a growth mindset
Thrive when you truly own something
Independent problem-solver

Nice to have

Prior experience working at a startup
Prior experience in a customer success role
Strong understanding of various professional industries and roles

Benefits

Competitive salary & stock options
Healthcare, dental, and vision coverage
401(k)
Wellness/fitness benefit
Flexible vacation time, regular company holidays
Company retreats (Tahoe, Maui, Mendocino, Mexico City)
Flexible remote work policy
Paid parental leave (12 weeks of fully paid bonding leave, and birthing parents get 8–10 additional weeks of paid recovery leave)

About the company

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. The company is headquartered in San Francisco, with offices in Brooklyn and Bangalore.