Account Manager

The role

You will maintain a portfolio of 150-175 small business clients as their primary point of contact and strategic growth partner. You will drive product adoption, identify upsell opportunities, and provide customer support through outbound calls.

What you will do

• Maintain a portfolio of 150-175 small business clients.
• Drive product adoption and software training to ensure client loyalty.
• Identify opportunities to upsell and cross-sell digital solutions like Google Ads.
• Monitor client platform usage and performance metrics to identify churn risks.
• Execute up to 25 intentional outbound calls per day.
• Provide consultative insights on digital marketing trends.
• Conduct monthly check-ins to gather feedback and address account challenges.
• Collaborate with SEO, Paid Media Specialists, and Product Teams to resolve issues.

Required qualifications

• Track record of cultivating client relationships in high-volume roles within an agency or software environment.
• SaaS-first growth mindset with ability to drive software adoption.
• Commercial acumen and prior upselling or consultative sales experience.
• Strong conceptual understanding of modern digital marketing.
• Strong oral and written communication skills.
• Highly adaptable with strong critical thinking, organizational, and time-management skills.
• CRM proficiency (e.g., HubSpot).
• Passion for entrepreneurship and comprehension of small business challenges.

Benefits

• Base salary + monthly bonus based on performance
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Mental Health & Wellness plans

About the company

Olly Olly is transforming from an agency to a SaaS-first company. They provide tools, strategies, and insights to help small businesses grow sustainably.