Customer Success Manager (Japan)

Japan, Remote. Posted 17 days ago

The role

You will be the primary point of contact for customers in the APAC region to ensure success and satisfaction. You will manage accounts, drive retention and expansion, and advocate for customer feedback to improve products.

What you will do

Develop and maintain relationships with key customer stakeholders in the APAC region.
Partner with Sales and Partner teams for customer transitions and regional growth.
Provide insights on how to leverage solutions for local regulatory and business needs.
Conduct one-to-many sessions including webinars and community content.
Identify and execute opportunities for account expansion through upselling or cross-selling.
Develop strategies to minimize churn and foster long-term loyalty.
Gather APAC-specific customer feedback to drive product improvements.
Identify and address customer challenges by collaborating with internal teams.

Required qualifications

Minimum of 3 years of experience in Customer Success or Account Management within a B2B SaaS environment.
Ability to interface with C-level executives to drive program strategy and demonstrate ROI.
Autonomous worker able to work independently and manage ambiguity.
Exceptional relationship-building and problem-solving skills.
Familiarity with Customer Success tools like Gainsight, Salesforce, or similar platforms.

Nice to have

Proven experience in audit, risk management, compliance (GRC), or management consulting
Professional fluency in Japanese and English
Hands-on experience with GRC platforms
Japanese Language Working Proficiency

Benefits

Monthly work from home allowance - varies by location
Statutory coverage
Competitive compensation & bonus program
Annual leave and holidays
Employee resource groups
Opportunities for team and company-wide get-togethers!

Before you apply

Background checks are required for this role.

About the company

Optro helps enterprises transform risk into opportunity through its AI-powered GRC Intelligence Platform. It is one of the 500 fastest-growing tech companies in North America.