Opus Training
Account Director
Remote (must be based in NY, NJ, PA, DC Metro/VA, FL, NC, IN, TX, CA). Posted 2 months ago
The role
You will own the post-sale relationship and outcomes for large enterprise accounts from pilots through expansion. You will serve as a strategic partner to high-value customers to ensure measurable outcomes and drive renewals.
What you will do
- Own the overall post-sale relationship and outcomes for assigned Enterprise accounts and pilots
- Ensure successful onboarding and implementation in partnership with CS and Product Specialists
- Serve as the executive sponsor to build senior stakeholder alignment
- Build strong relationships with executive sponsors, operational leaders, and other stakeholders
- Own outcome-driven, time-bound pilots with clear goals and conversion criteria
- Partner with Enterprise Sales Directors and Product Specialists on onboarding and rollout
- Define and track Enterprise success criteria
- Lead executive-ready business reviews to discuss progress and roadmap
- Proactively manage risk and complex stakeholder dynamics
- Own renewal strategy and execution for Enterprise accounts
Required qualifications
- 5+ years in B2B SaaS Customer Success, Implementation, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role
- Experience owning relationships with complex, multi-stakeholder enterprise customers
- Experience managing renewals, mitigating churn risk, and identifying expansion opportunities
- Experience working with multi-unit restaurant, hospitality, retail, fitness, or other frontline-heavy organizations
- Strong written communication and executive-level verbal communication skills
- Highly organized, detail-oriented, collaborative, and comfortable managing multiple high-value accounts at once
- Comfortable partnering with Sales on account strategy and solutioning for complex deals
- High proficiency using AI tools to improve productivity and decision quality
Nice to have
- Familiarity with CRM and customer engagement platforms such as Attio, Intercom, Notion, or similar tools
Benefits
- 4 weeks paid time off
- 14 weeks paid parental
- Full Medical, Dental, and Vision
- FSA and Commuter benefits
- Yearly wellness stipend
- Mobile phone stipend
Before you apply
- Must be based in NY, NJ, PA, DC Metro/VA, FL, NC, IN, TX, or CA
- All final candidates will be required to successfully complete a background check prior to employment
About the company
Opus-training is a growing business transforming how the service industry develops their people.