Customer Service Systems Engineer, Government

The role

You will own and improve government support systems including Salesforce and related integrations. You will build platforms and workflows, design data models, and ensure system reliability through automation and testing.

What you will do

• Own government support systems from problem definition through design, delivery, and ongoing operation.
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams.
• Improve reliability and performance through automated tests, observability, and incident response.
• Validate changes in production and address recurring failure modes.
• Document architecture, operational procedures, and recovery paths.
• Automate repetitive work.

Required qualifications

• Prior experience delivering or operating systems in a government environment.
• Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.
• Track record of owning ambiguous technical work independently.
• Strong software engineering fundamentals including clear architecture and readable code.
• Familiarity with languages such as Python or Java.
• Experience with Salesforce security and permissions, data handling, production reliability, incident response, and recovery.
• Strong understanding of support workflows.

Nice to have

• Relevant Salesforce certifications, such as Platform Developer II, Service Cloud Consultant, Platform App Builder, or Application Architect.
• Experience applying AI or automation to support operations.

Before you apply

• Candidates must be eligible and willing to obtain and maintain a U.S. government security clearance.
• OpenAI will sponsor the clearance process.
• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.