GTM Strategy & Operations, Professional Services

The role

You will build and scale the operating system for the Professional Services business. This role involves business planning, pricing, forecasting, and managing cross-functional strategic initiatives.

What you will do

• Define and drive business and GTM strategy for Professional Services
• Own long-range, annual, and quarterly planning for the services business
• Build and maintain integrated demand, capacity, staffing, and revenue models
• Design the management system including KPIs, reporting, and dashboards
• Improve the end-to-end services lifecycle from intake through expansion
• Partner with leaders on business cases, services economics, and resource allocation
• Lead ambiguous cross-functional initiatives from definition through implementation
• Translate customer and delivery patterns into inputs for product strategy

Required qualifications

• 8+ years of experience in GTM Strategy & Operations, Business Operations, Strategic Finance, management consulting, or a comparable role
• Direct experience in a technology Professional Services, implementation, systems-integration, consulting, or managed-services business
• Deep command of services economics and operating levers
• Exceptional quantitative modeling skills
• Fluency in spreadsheets
• Ability to use SQL, BI, or other data tools
• Strong commercial and GTM judgment
• Record of turning ambiguous strategy into repeatable operating mechanisms
• Excellent executive communication and influence
• Demonstrated leadership of complex cross-functional programs and teams
• Low-ego, high-ownership working style
• Comfort with rapid change

Nice to have

• People-management experience is helpful

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Professional Services team helps organizations move from AI ambition to durable production outcomes.