Product Operations Manager

The role

This senior individual contributor will operate alpha, beta, and GA programs and manage launch readiness for a product group. You will build systems to capture user feedback and develop internal tools and automations to scale operations.

What you will do

• Stand up and operate alpha/beta/GA programs
• Recruit design partners and run internal dogfooding
• Transform qualitative and quantitative insights into prioritized product work
• Own the launch calendar and readiness cadence for a product group
• Run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM
• Build systems to capture, triage, and synthesize user feedback
• Lead coordination for high-impact moments like Dev Day demos and rollout waves
• Build internal tools and automations using code, no-code, or AI
• Contribute to building and scaling the Product Operations function
• Mentor peers

Required qualifications

• Deep experience in Product Operations at one or more scaling tech companies
• Experience working closely with Product/Engineering and XFN partners
• Experience with central systems such as launch calendar or launch readiness
• Experience running betas and launch activities

Nice to have

• Experience with agentic AI tools
• Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc)
• Python
• JavaScript
• Airtable, Retool, Zapier (or equivalents)
• SQL
• Google Sheets automations
• Databricks
• Git & GitHub
• Terminal proficiency and comfort with CLIs

Benefits

• Relocation assistance

Before you apply

• Background checks for applicants will be administered

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Applied AI org is the product development arm of the company.