Applied AI Architect, Enterprise

The role

You will serve as the senior technical owner for a portfolio of customers. You will shape AI strategies and guide customers from discovery through deployment and production adoption.

What you will do

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of customers and pre-sales prospects.
• Partner with Account Directors on account strategy and own the technical account plan.
• Lead discovery with executives and technical teams to identify and prioritize use cases.
• Develop Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
• Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value.
• Maintain a focused use-case portfolio with decision criteria, ownership, and adoption plans.
• Develop trusted relationships with CTOs, CIOs, CISOs, AI leaders, and engineering teams.
• Coordinate support from deployment, implementation, training, product, and domain specialists.
• Track adoption, usage, account health, and measurable customer impact.
• Share customer insights with Product, Engineering, and Research teams.

Required qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Experience guiding enterprise organizations from technical evaluation through production adoption.
• Ability to build credibility with senior technical and business leaders and hands-on engineers.
• Strong software and cloud architecture foundations including APIs, distributed systems, data integration, identity, security, and privacy.
• Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
• Ability to prototype and work with APIs, SDKs, and languages such as Python or JavaScript.
• Experience developing technical account plans and prioritizing complex customer portfolios.
• Ability to communicate clearly and turn ambiguity into technical narratives or action plans.

Nice to have

• Meaningful expertise in a relevant industry or strong fluency with the needs of digital-native businesses.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.