Community Programs Manager, Champion Network

The role

You will grow the OpenAI Champion Network by owning engagement and recognition programs. You will build systems and automations to deliver member experiences and use customer feedback to shape programming.

What you will do

• Develop and run engagement and recognition programs
• Design personalized communications and member experiences
• Build and maintain processes and systems for membership, events and program delivery
• Define requirements for complex builds and monitor solutions with technical partners
• Establish reliable data collection and partner on reporting
• Use program data and member feedback to recommend priorities
• Lead cross-functional work with go-to-market teams on Champion recruitment and growth

Required qualifications

• More than five years of relevant experience in customer success, community or program management
• Track record of taking programs from an idea through launch and ongoing improvement
• Experience improving member experience and building repeatable processes, systems and automation
• Ability to use customer insights and data to make choices
• Clear writer and communicator
• Ability to thrive in a fast-paced, evolving environment
• Ability to bring structure to ambiguous problems
• Use AI actively in your work

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.