Systems & Enablement Lead, Recruiting Operations

The role

You will lead improvements across recruiting processes, systems, and enablement. You will manage projects from discovery through adoption and partner with recruiting leaders and People Systems to create scalable processes.

What you will do

• Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks.
• Own enablement for operational workflow changes, including documentation, training, office hours, and change communication.
• Support offer approval and other sensitive recruiting workflows through coordination, followthrough, and exception handling.
• Identify recurring support themes and drive fixes through process changes, documentation, automation, or handoff to People Systems.
• Partner with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
• Use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
• Evaluate practical AI and automation opportunities to improve support quality, speed, and consistency.

Required qualifications

• 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
• Hands-on experience administering an ATS.
• Strong understanding of recruiting workflows, offers, and hiring data.
• Ability to balance detailed systems work with user support and enablement.
• Strong communication and stakeholder partnership skills.
• Comfort working in fast-moving, evolving environments.
• Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency.

Nice to have

• Ashby strongly preferred
• Experience supporting global or multi-entity hiring.
• Familiarity with compliance-sensitive or highly regulated workflows.
• Experience creating training and documentation for operational teams.
• Experience working with analytics or downstream HR systems.

Benefits

• Relocation support to new employees
• Height-adjustable desks
• Conference rooms
• Phone booths
• Well-stocked kitchens full of snacks and drinks
• Three in-house prepared meals daily
• Private outdoor space
• Nap rooms
• Private bike storage

Before you apply

• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.