AI Support Engineer, Government - San Francisco, CA

San Francisco, Remote. Posted 2 months ago

The role

You will support public sector customers and U.S. Government agencies by troubleshooting complex technical issues. You will partner with Engineering and Product teams to improve systems and automate workflows using AI and scripting.

What you will do

Support public sector customers and U.S. Government agencies by troubleshooting complex issues.
Translate security and compliance needs into clear next steps.
Become a trusted expert on OpenAI products and platform.
Serve as a critical escalation point for complex technical issues.
Partner with customers and Engineering teams to resolve and prevent recurring problems.
Leverage scripting and AI to improve internal tooling and automate workflows.
Create approaches to scaling solutions by partnering with Product and Go-To-Market teams.
Identify opportunities for automation and AI-powered workflows to increase efficiency.
Provide occasional holiday and weekend on call coverage.

Required qualifications

8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles.
Comfortable using emerging technologies like Codex, ChatGPT, or OpenAI API to script or engineer code in Python.
Expert-level SaaS troubleshooting skills.
Polished enterprise communication skills.
Ability to remain calm with high-stakes customers during live incident calls.
Experience building strong relationships with customers and cross-functional partners.
Ability to communicate complex technical issues to customers and internal teams.
Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Nice to have

Experience within high-growth tech startups or other fast-paced environments

Benefits

Relocation assistance

Before you apply

Must be a U.S. citizen.
Must have the ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.
Background checks will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.