IT Support Specialist

The role

You will serve as the first point of contact for troubleshooting hardware, software, and network issues. You will also manage vendor relationships, equipment inventory, and participate in process improvement initiatives.

What you will do

• Serve as the primary point of contact for troubleshooting hardware, software, and network issues.
• Coordinate with vendors for procurement, repairs, and maintenance.
• Manage hardware and software inventories.
• Collaborate with cross-functional teams to identify opportunities for improvement.
• Support the creation and maintenance of repeatable workflows like onboarding and device imaging.
• Work with Security, Facilities, and People Ops to ensure seamless employee experiences.
• Articulate issues, solutions, and timelines to technical and non-technical stakeholders.

Required qualifications

• Technical expertise in macOS.
• Expertise in identity and device management such as Azure AD, Jamf, or Intune.
• Expertise in enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and solve problems within Mac and macOS environments.
• Experience orchestrating high-production all-hands events and managing AV and technical aspects.
• Proactive approach to problem solving and continuous improvement.
• Precision and attention to detail.
• Customer-first mindset.

Nice to have

• Working knowledge of Windows
• Mentoring junior team members
• Automating workflows via scripting or low-code tools
• Managing IT projects

Benefits

• Relocation assistance

Before you apply

• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.