Technical Program Manager, Infrastructure Systems & Tooling

The role

This person will own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. They will build operating mechanisms to help the organization scale and manage the delivery-tracking layer for 1P and 3P capacity.

What you will do

• Establish and run Infrastructure Operations' goal-setting and operating cadence.
• Translate leadership priorities into clear programs with owners, milestones, and success metrics.
• Build and operate dashboards, scorecards, and executive-ready reporting.
• Define authoritative data models and reporting standards.
• Own the 1P+3P delivery-tracking program across sites and partners.
• Define Operations' requirements for capacity acceptance and operational handover.
• Own the Information Governance Process and controlled-document lifecycle.
• Lead operations software and tooling implementations from discovery through rollout.
• Improve connections among reporting, ticketing, knowledge, delivery-tracking, sourcing, and operational systems.
• Program-manage cross-functional initiatives across Infrastructure Operations and its interfaces.

Required qualifications

• 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex technical environment.
• Led end-to-end software or systems implementations for an operations organization.
• Fluent with dashboards, KPIs, operational data, and executive reporting.
• Built governance mechanisms like goal-setting, operating reviews, and risk management.
• Experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.
• Can influence across senior leaders, technical DRIs, vendors, and partner organizations.
• Comfortable navigating ambiguity, changing ownership boundaries, and urgent timelines.
• Bachelor's degree in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or an equivalent combination of education and practical experience.

Nice to have

• Experience with hyperscale or AI infrastructure, including 1P, 3P, colocation, or CSP delivery models.
• Familiarity with project controls, scheduling, operational readiness, commissioning, capacity acceptance, SLA/MTTR reporting, incident or ticketing workflows, and handover governance.
• Technical fluency with APIs, integration patterns, BI/reporting tools, workflow platforms, data quality controls, and automation.
• SQL or equivalent analytical skills.
• Experience managing vendors, consultants, or embedded support resources.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.