Applied AI Architect, Digital Natives (Strategics)

The role

You will serve as the senior technical owner for a portfolio of customers, shaping AI strategy and guiding them from discovery to production. You will develop Applied AI Architectures and manage technical account plans across ChatGPT Enterprise, OpenAI API, and other solutions.

What you will do

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of customers and prospects.
• Partner with Account Directors on account strategy and technical account plans.
• Lead discovery with executives and technical teams to identify and prioritize use cases.
• Develop Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
• Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value.
• Maintain a focused use-case portfolio with decision criteria, ownership, and adoption plans.
• Develop trusted relationships with CTOs, CIOs, CISOs, AI leaders, and engineering teams.
• Coordinate support from deployment, implementation, training, product, and domain specialists.
• Track adoption, usage, account health, and measurable customer impact.
• Share customer insights with Product, Engineering, and Research teams.

Required qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Experience guiding enterprise organizations from technical evaluation through production adoption.
• Ability to build credibility with senior technical and business leaders and hands-on engineers.
• Strong software and cloud architecture foundations including APIs, distributed systems, data integration, identity, security, and privacy.
• Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
• Ability to prototype and work with APIs, SDKs, and languages such as Python or JavaScript.
• Experience developing technical account plans and prioritizing complex customer portfolios.
• Ability to communicate clearly and turn ambiguity into technical narratives or action plans.
• Ability to work collaboratively across disciplines.

Nice to have

• Meaningful expertise in a relevant industry or strong fluency with the needs of digital-native businesses.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.