Technical Program Manager, Model Deployment & Capacity

The role

You will lead the operating system for Chat capacity and model deployment. You will connect demand forecasting and capacity allocation with model readiness, rollout planning, launch coordination, and post-deployment learning.

What you will do

• Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations.
• Build durable intake, prioritization, and decision mechanisms.
• Partner with product, research, inference, fleet, and capacity teams to develop scenarios and drive allocation decisions.
• Lead model deployment readiness and rollout planning.
• Establish readiness gates, risk reviews, rollback criteria, and escalation paths.
• Drive launch coordination through deployment and post-launch learning.
• Define and operationalize metrics for forecast accuracy, capacity utilization, deployment velocity, and reliability.
• Create decision-ready communications for technical and product leaders.

Required qualifications

• Led complex technical programs in infrastructure, distributed systems, capacity planning, model serving, or large-scale deployment environments.
• Can reason about demand, supply, headroom, reliability, latency, and quality tradeoffs.
• Have built operating mechanisms or tooling that replaced manual workflows with scalable systems.
• Effective in high-ambiguity, constrained environments.
• Build alignment across research, engineering, product, finance or capacity planning, and operations without relying on direct authority.
• Use metrics to guide decisions and identify bottlenecks.
• Communicate with precision between technical detail and executive-level decisions.

Nice to have

• Thrive in ambiguous, scaling environments

Benefits

• Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.