Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

The role

You will build the safety operating model for a new category of consumer hardware. This involves defining incident taxonomies, developing operational playbooks, and designing workflows for regulated and privacy-sensitive cases.

What you will do

• Build the end-to-end safety and risk operating model for new consumer hardware.
• Define incident taxonomies, severity levels, decision rights, and escalation criteria.
• Develop operational playbooks for product-safety incidents and high-risk events.
• Design workflows for regulated and privacy-sensitive cases.
• Translate safety and operational needs into requirements for tooling and automation.
• Establish ownership boundaries across cross-functional partners.
• Build launch-readiness plans, tabletop exercises, and training.
• Use operational data and product telemetry to improve upstream products and systems.
• Determine where AI and automation can improve triage and response.
• Stand up and operate priority workflows through launch and early-life stabilization.

Required qualifications

• 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
• Ability to build a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
• Understanding of handling high-severity incidents, regulated workflows, and sensitive customer information.
• Ability to translate product, engineering, legal, privacy, and policy constraints into workflows.
• Technical fluency in data flows, telemetry, access controls, audit logs, case systems, and automation.
• Ability to use data to assess workflow health and make risk-based decisions.
• Ability to establish clear accountability across teams.
• Ability to balance launch speed with safety controls and monitoring.
• Ability to communicate clearly with operational, technical, legal, and executive audiences.
• Highly practical and willing to build the workflow.

Nice to have

• Experience supporting consumer hardware, connected devices, or other products used in shared environments.
• Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
• Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
• Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
• Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.

Before you apply

• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.