User Education Lead

The role

You will lead education for enterprise users to help them build skills and confidence using AI. You will build role-based learning, develop new teaching approaches, and own the education roadmap for people starting with AI at work.

What you will do

• Own the education roadmap for people getting started with AI at work.
• Build and deliver role-based learning including courses, live sessions, demonstrations and exercises.
• Develop and test new approaches to AI education.
• Turn successful approaches into frameworks and resources.
• Design learning that helps people move to independent, repeat use.
• Explore new product capabilities and listen to customers.
• Work with Product and customer-facing teams to keep education relevant.
• Measure and improve work by assessing skill development and applying insights.

Required qualifications

• Have built and led education programs that help people develop practical skills and change how they work.
• Are an engaging teacher and clear writer.
• Use AI actively in your own work.
• Can set a focused direction, build strong partnerships and deliver high-quality work.

Nice to have

• Experience designing learning for different professional roles or functions.
• Experience creating self-serve education or resources that customers and partners can deliver themselves.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI through their products.