Web Strategist Lead

The role

You will shape the customer journey across openai.com. You will define audience journeys, connect the website experience, and guide content and storytelling. This is a senior individual contributor role focused on audience needs, product understanding, and experience strategy.

What you will do

• Define audience journeys
• Connect the website experience
• Guide content and storytelling
• Connect self-service and human support
• Turn strategy into shipped work
• Improve journeys over time

Required qualifications

• 10+ years of experience leading web strategy, digital experience, UX, or product strategy, either in-house at a technology company, relevant agency and/or consultancy
• Experience in customer journeys, information architecture, navigation, and content strategy
• Strong product judgment
• Ability to turn ambiguous needs into clear direction and collaborate across disciplines

Nice to have

• Shaped and improved complex websites, preferably for B2B technology companies, serving multiple products and audiences
• A portfolio that explains your decisions and contribution

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.