Manager, Applied AI Architects

The role

You will lead a team of senior technical leaders responsible for technical strategy and customer journeys for large customers in Japan. You will set the operating model for Applied AI Architects and partner with Sales leadership to prioritize customer portfolios and technical resources.

What you will do

• Hire, coach, and develop a high-performing team of Applied AI Architects.
• Define and refine the strategy and operating model for Applied AI Architecture across Japan.
• Partner with Sales leadership and Account Directors to prioritize accounts and allocate technical resources.
• Ensure Applied AI Architects serve as primary technical advisors for their portfolios.
• Lead complex, multi-threaded customer journeys from discovery to production.
• Coach the team on Applied AI architectures including models, data, security, and deployment.
• Build trusted relationships with C-suite and board-level stakeholders.
• Mobilize specialists across various departments to deliver customer experiences.
• Establish a view of portfolio health including technical wins and adoption.
• Translate field patterns into actionable feedback for Product, Engineering, and Research teams.

Required qualifications

• Deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluati
• 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting.
• Experience working with large and complex enterprises.
• 4+ years of people-management experience hiring, coaching, and developing high-performing customer-facing technical teams.
• Experience guiding enterprise organizations from technical discovery through production adoption.
• Outstanding executive communication and presentation skills.
• Ability to lead a complex portfolio and make resource-allocation decisions.
• Ability to build strong partnerships across Sales, Product, Engineering, Research, and other departments.
• Comfortable leading across Japan from Tokyo and adapting to different industries and regulatory contexts.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.