Cyber Operations Lead, Critical Harm Operations

The role

This person will set the strategic direction for Cyber Operations and build enforcement systems for severe user-safety risks. They will manage a high-performing team and serve as a senior cybersecurity expert across various product surfaces.

What you will do

• Set the strategic direction for Cyber Operations and translate priorities into operating models, roadmaps, and SOPs.
• Serve as the senior cybersecurity and cyber intelligence expert for complex decisions across products.
• Build trust and move people through ambiguity across FTEs, BPO partners, and cross-functional teams.
• Turn policy ambiguity and reviewer disagreement into decision rules, training, and tooling requirements.
• Build and scale reviewer capability through onboarding, certification, coaching, and feedback.
• Own operational health including queue coverage, productivity, quality metrics, and SLA adherence.
• Use analysis and automation to diagnose root causes and reduce manual effort.
• Build durable quality and evaluation systems through calibration and monitoring.
• Build new operational capabilities from 0 to 1 and scale them.
• Present recommendations and operational strategy to executives and partners.

Required qualifications

• 8+ years of experience in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or a related field
• 4+ years of leading teams
• Ability to build and scale a cyber operations, cyber intelligence, or abuse-prevention capability
• Ability to design and launch human-in-the-loop automation or evaluation systems
• Strong cyber judgment regarding attacker behavior, emerging threats, and abuse patterns
• Experience building or improving high-stakes operations, reviewer programs, QA systems, or vendor/BPO programs
• Highly analytical with the ability to turn operational data into priorities
• Record of creating programs, workflows, or teams in ambiguous environments
• Ability to influence across organizations and coach others
• Exceptional executive presence and presentation skills
• Exceptional customer-service acumen
• Ability to translate complex cyber and policy judgment into reviewer-usable SOPs and training

Benefits

• Relocation assistance

Before you apply

• Background checks for applicants will be administered in accordance with applicable law

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.