Platform Operations Program Manager

The role

You will design systems and operating models to support the developer ecosystem. You will own operational processes for bringing apps, plugins, and integrations to market.

What you will do

• Own operational processes for developers to bring apps, plugins, and integrations to market.
• Manage external review partners and policy operations workflows.
• Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams.
• Lead high-priority partner reviews and escalations.
• Create feedback loops across product, policy, tooling, and developer experience teams.
• Lead automation and AI-driven initiatives to improve review and support processes.
• Serve as a senior cross-functional partner to help shape product strategy.

Required qualifications

• 8+ years of experience in program management, developer operations, product operations, or related fields.
• Comfortable engaging with technical concepts such as MCP, APIs, OAuth, authentication, permissions, and data flows.
• Strong operational judgment.
• Ability to bring structure to ambiguous, cross-functional problems.
• Ability to think in systems rather than individual cases.
• Experience using AI and automation to reduce manual work and scale processes.
• Clear communication with both technical and non-technical audiences.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.