Global Candidate Experience Manager

The role

You will manage CE managers and Interview Programs program managers with global responsibility for candidate experience, coordination, and interview program delivery. You will lead through managers and program owners to own service quality, capacity planning, and program delivery.

What you will do

• Manage and develop CE managers and Interview Programs program managers
• Diagnose system, capacity and skill problems through queue reviews and workflow walkthroughs
• Own CE service delivery across high-volume and confidential Executive/Research hiring
• Build and maintain a capacity model
• Set priorities across CE service and Interview Programs with recruiting leaders
• Drive programs and projects end to end from definition through adoption
• Own Interview Programs operating model, priorities and delivery
• Shape and test practical AI-enabled workflows with Recruiting Optimization and People Technology
• Measure net improvements after review and rework
• Run a focused service-health cadence

Required qualifications

• Led high-performing teams in People Operations, Recruiting Operations or another operations function
• Managed high-volume operations in a high-growth environment
• Delivered complex, cross-functional programs from problem definition through launch and sustained adoption
• Managed and developed managers and program owners through coaching, delegation, feedback and accountability
• Stays close to frontline work and uses data to diagnose problems
• Personally built, configured or tested AI-enabled workflows

Nice to have

• Experience running multi-region coverage or supporting a mix of high-volume and confidential, bespoke hiring
• Contingent-workforce planning, including vendor coordination, handoffs and continuity through departures
• Ashby and Guide experience, or deeper experience with question governance, integrity escalation and interviewer readiness

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.