Openai

AI Support Engineer, Government - Washington, D.C.

Washington, DC, Remote. Posted 2 months ago

The role

You will support public sector customers by troubleshooting complex issues and translating security and compliance needs. You will work with Engineering and Product teams to improve systems and automate workflows using AI technology.

What you will do

  • Support public sector customers and U.S. Government agencies by troubleshooting complex issues.
  • Translate security and compliance needs into clear next steps.
  • Serve as a trusted expert on OpenAI products and platform.
  • Act as a critical escalation point for complex technical issues.
  • Partner with customers and Engineering teams to resolve and prevent recurring problems.
  • Leverage scripting and AI capabilities to improve internal tooling and automate workflows.
  • Create approaches for scaling solutions by partnering with Product and Go-To-Market teams.
  • Identify opportunities for automation and AI-powered workflows to increase efficiency.
  • Provide occasional holiday and weekend on call coverage.

Required qualifications

  • 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles.
  • Comfortable using emerging technologies like Codex, ChatGPT, or OpenAI API to script or engineer code in Python.
  • Expert-level SaaS troubleshooting skills.
  • Polished enterprise communication skills.
  • Experience building strong relationships with customers and cross-functional partners.
  • Exceptional critical thinker and problem solver.
  • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Nice to have

  • Experience within high-growth tech startups or other fast-paced environments

Benefits

  • Relocation assistance

Before you apply

  • Must be a U.S. citizen.
  • Must have the ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

AI Support Engineer, Government - Washington, D.C. at Openai | JobZoey