Field Service Engineer

The role

This senior field service engineer will build the technical operating model for critical electrical and mechanical infrastructure across a data center portfolio. You will lead field support for startup, commissioning, troubleshooting, and reliability improvement of key equipment.

What you will do

• Lead field support for startup, commissioning, troubleshooting, repair, and reliability improvement.
• Serve as senior technical owner for transformers, switchgear, UPS, generators, PDUs, chillers, and cooling systems.
• Diagnose complex failures across power, cooling, controls, and hardware interfaces.
• Build the field service operating model including staffing, coverage, and spare-parts strategy.
• Aid in hiring, development, and coaching of field service engineers and technicians.
• Partner with design, construction, and site operations teams to improve reliability.
• Manage OEM and service-provider relationships, technical escalations, and warranties.
• Establish and improve safe work practices including lockout/tagout and SOPs.
• Translate field learning into design feedback and training.

Required qualifications

• 8+ years of hands-on experience supporting critical electrical, mechanical, or electromechanical infrastructure in data centers, industrial facilities, utilities, or manufacturing.
• Deep technical expertise in at least one discipline, electrical or mechanical.
• Demonstrated ability to troubleshoot across electromechanical and controls boundaries.
• Experience building, leading, or materially developing a field engineering, service, maintenance, or technician team.
• Demonstrated success leading high-severity troubleshooting, root-cause analysis, and reliability improvement.
• Ability to read and use one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records.
• Strong safety judgment and experience working under formal energization, isolation, maintenance, and change-control procedures.
• Clear written and verbal communication with engineers, technicians, vendors, and stakeholders.
• Ability to travel up to 50% and support planned or urgent field activity.
• Bachelor's degree in engineering or a related technical field, or equivalent practical experience.

Nice to have

• Experience with hyperscale data centers, high-density compute infrastructure, or other mission-critical environments.
• Experience bringing new sites from construction and commissioning into steady-state operations.
• Working knowledge of BMS, EPMS, SCADA, PLC, or other infrastructure monitoring and controls platforms.
• Experience establishing service programs, readiness criteria, technical training, or fleet-wide reliability standards.
• Relevant electrical, mechanical, HVAC, controls, safety, or trade certifications.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.