Deployment Lead, FDE- NYC

The role

You will define how OpenAI delivers complex systems to customers by owning how they are built, shipped, and adopted. You will translate business outcomes into technical plans and manage execution across FDEs, Researchers, and Customer Engineers.

What you will do

• Own the technical delivery plan for multiple interdependent work streams.
• Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
• Run day-to-day engineering execution.
• Track and drive delivery across OpenAI FDE and customer teams.
• Embed with customer teams to land production deployments and drive adoption.
• Partner with Product and Research to support deployment goals.
• Codify solution patterns and evals.
• Own value cases and ROI by setting impact hypotheses, baselines, and KPIs.

Required qualifications

• 7+ years of customer-facing technical delivery leadership
• Track record of leading large, complex, high-stakes customer engagements
• Ability to excel in high ambiguity environments
• Ability to move between system level understanding and execution level detail
• Strong technical fluency and sharp sequencing instincts
• Shipped AI/LLM systems

Nice to have

• Ideally involving AI

Benefits

• Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.