Technical Program Manager, People Innovation Labs

The role

You will lead execution across a portfolio of complex, cross-functional initiatives for the People Innovation Labs. You will partner with product, design, and engineering teams to turn strategy into coordinated execution and manage product adoption through user engagement.

What you will do

• Lead complex, high-priority technical programs from planning through launch and iteration.
• Translate strategy and team objectives into executable plans with product and engineering leadership.
• Establish program structures, decision-making forums, and operating cadences.
• Align product, design, engineering, data, and operations stakeholders.
• Manage technical dependencies, sequencing, delivery risks, and launch readiness.
• Identify gaps in strategy or execution and drive decisions.
• Anticipate risks, resolve disagreements, and escalate decisions.
• Own communication, enablement, change management, and rollout strategies.
• Lead post-launch user engagement including onboarding, training, and hands-on support.
• Translate user insights into actionable recommendations for product, design, and engineering.

Required qualifications

• 7+ years of experience in technical program management, product operations, or a similar role leading complex software initiatives.
• Experience leading multiple high-impact programs involving several technical and business teams.
• Experience taking new software products from early planning through launch, adoption, and rapid iteration.
• Ability to build trust with users and get candid feedback.
• Ability to identify patterns across qualitative feedback, usage data, and operational signals.
• Strong technical fluency to partner with engineers on architecture, integrations, data dependencies, security, reliability, and delivery tradeoffs.
• Experience leading significant operational or organizational change alongside technical product delivery.
• Ability to influence senior leaders and drive decisions across teams with competing priorities.
• Ability to identify and address strategic or execution gaps without detailed direction.
• Ability to communicate clearly and directly across technical teams, operational partners, users, and executives.
• Ability to move between organizational strategy and detailed, hands-on execution.
• Ability to bring structure to fast-moving work without adding unnecessary process.

Nice to have

• Curiosity about how AI can change the way organizations operate and how people work.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The People Innovation Labs is a product, design, and engineering team embedded in the People organization.