IT Support Dublin, EMEA Regional Lead

The role

You will serve as the senior onsite IT owner for the Dublin office and the regional lead for IT support across EMEA. You will manage frontline support, employee lifecycle operations, AV and event readiness, and vendor and equipment management.

What you will do

• Take end-to-end ownership of the regional support experience
• Partner across offices and time zones to improve coordination
• Lead or support onboarding and offboarding workflows
• Support conference rooms, executive meetings, and events
• Coordinate procurement, repairs, maintenance, and inventory tracking
• Support office growth and workplace technology readiness
• Improve documentation, workflows, and introduce automation
• Deliver high-touch support for executives and critical stakeholders
• Communicate with technical and non-technical partners

Required qualifications

• Strong technical expertise in macOS
• Working knowledge of Windows
• Knowledge of identity and device management tools such as Azure AD, Jamf, and Intune
• Experience with Google Workspace, Microsoft 365, Slack, and Atlassian products
• Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron
• Excellent written and verbal communication skills
• Experience leading or coordinating support work across multiple offices, stakeholder groups, or time zones
• Track record of improving support operations through documentation, workflow design, automation, or lightweight scripting
• Experience managing vendors, inventory, procurement, and workplace technology operations

Nice to have

• Experience in cross-functional project management
• Ability to mentor more junior teammates

Benefits

• Relocation assistance to new employees

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.