Strategy & Operations Programs, Support

The role

You will drive strategic and operational initiatives to scale and optimize OpenAI's customer support landscape. This role involves planning and executing vision to enhance customer experience and drive operational excellence.

What you will do

• Drive the ideation and operationalization of new support systems, processes, and programs.
• Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives.
• Work with product, engineering, and data teams to address operational challenges and growth opportunities.
• Deep dive into critical drivers of support operations to identify optimization and innovation opportunities.
• Partner with go-to-market, product, and partnerships to launch new initiatives and drive change management.

Required qualifications

• 8+ years of experience in operations, strategy, and consulting.
• At least 5 years of experience building and leading customer-facing operations.
• History of high impact work in a technical environment.
• Experience taking end-to-end ownership of large, ambiguous problems.
• Direct experience engaging with executives and senior leaders to influence and drive strategic decisions.
• Highly analytical with strong skills in data modeling and operational forecasting.
• Excellent communication and collaboration skills.
• Skilled in influencing stakeholders across all levels of the organization.

Nice to have

• Non-traditional
• Comfortable operating at all altitudes
• Thrive in chaos

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI through their products.