Learning & Instruction Lead, Academy

The role

The Learning & Instruction Lead will own the design, delivery, and improvement of Academy learning programs. This person will lead workshops, build curriculum, and develop training, assessments, and credentials for community trainers and advisors.

What you will do

• Define competencies and learning paths for Academy audiences and community roles.
• Lead in-person and virtual workshops, hands-on labs, and priority Jams.
• Create polished curriculum, presentations, and interactive learning experiences.
• Use AI in the design and production workflow to build and refine training materials.
• Partner with Customer Education and Technical Success to adapt shared resources.
• Test demos and activities in learner environments.
• Own training and credential requirements for community trainers and advisors.
• Prepare and coach instructors and mentors through train-the-trainer sessions.
• Partner with Academy program and partnerships colleagues to scope learning experiences.
• Manage external learning partners and coordinate internal contributors.

Required qualifications

• Track record of designing and delivering practical adult learning, customer education, technical enablement, or workforce training.
• Experience taking a learning program from design through launch and ongoing operation.
• Exceptional live instruction skills with a track record of leading engaging, hands-on sessions.
• Confidence using ChatGPT and Codex to build and refine practical demonstrations and learning resources.
• Ability to translate audience needs into clear objectives, sequenced instruction, and meaningful practice.
• Portfolio of fully polished training resources personally created.
• Experience coaching instructors or partners and defining teaching standards.
• Ability to work across content owners, product experts, program managers, and external partners.

Nice to have

• Train-the-trainer programs, facilitator networks, or partner-led education.
• Learning assessment, accessibility, localization, or delivery to nonprofit, small-business, education, and workforce audiences.
• Familiarity with APIs, agents, and evaluations.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The OpenAI Academy helps people develop the skills and judgment to use AI effectively in their work and communities.