Applied AI Architect, Education

The role

You will serve as the senior technical owner for a portfolio of education customers. You will shape AI strategies and guide institutions from discovery through deployment and adoption.

What you will do

• Serve as the primary technical advisor and relationship owner for education customers.
• Partner with Account Directors on account strategy and technical account plans.
• Lead discovery with institutional executives, academic leaders, and technical teams.
• Translate education priorities into Applied AI Architectures.
• Guide institutions through technical evaluations, demonstrations, and proofs of value.
• Translate institutional objectives into actionable adoption roadmaps.
• Develop a focused use-case portfolio across various academic and administrative areas.
• Build trusted relationships with CIOs, CTOs, and other institutional stakeholders.
• Coordinate support from deployment, product, and research teams.
• Track adoption, usage, and measurable customer impact.

Required qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Experience guiding complex organizations from technical evaluation through production adoption.
• Ability to build credibility with senior technical and business leaders.
• Strong software and cloud architecture foundations including APIs, distributed systems, data integration, identity, security, and privacy.
• Understanding of modern AI systems, frontier LLM models, agentic applications, model evaluation, retrieval, or enterprise AI workflows.
• Ability to prototype and work with APIs, SDKs, and languages such as Python or JavaScript.
• Experience developing technical account plans and prioritizing complex customer portfolios.
• Ability to translate technical capabilities into institutional value.
• Ability to communicate clearly and turn ambiguity into practical action plans.

Nice to have

• Meaningful experience with education technology, higher education, K–12 systems, research institutions, or similarly mission-driven and consensus-oriented environments

Benefits

• Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.