Customer Success Manager, Ads Solutions (New York City)

The role

You will support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor to help them achieve business objectives.

What you will do

• Own relationships with a portfolio of advertising partners as their primary point of contact.
• Guide advertisers through onboarding and campaign launches.
• Analyze campaign performance and provide actionable recommendations.
• Identify opportunities to expand partnerships through product adoption and investment.
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations.
• Surface advertiser feedback and insights to inform product improvements.
• Help build scalable processes and best practices for the advertising ecosystem.

Required qualifications

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
• Comfortable interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying (e.g. SQL, advanced excel/GSheet).
• Communicates clearly and builds trust with both technical and non-technical stakeholders.
• Operates with ownership and accountability in fast-moving, evolving environments.
• Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.