Safety Response Operations Lead

The role

You will lead a regional Safety Response team and personally handle high-risk safety cases. You will manage regional operational outcomes and coordinate with cross-functional stakeholders to ensure product safety and compliance.

What you will do

• Lead and coach a regional team of Safety Response Analysts.
• Own regional operational outcomes including utilization, SLA adherence, backlog health, and quality benchmarks.
• Handle and oversee complex and high-risk cases.
• Contribute directly to frontline work including investigations, enforcement decisions, and regulatory or legal escalations.
• Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams.
• Drive operational excellence and continuous improvement of workflows, tools, automation, and escalation paths.
• Identify emerging risks and trends to provide recommendations for policy, product, or enforcement.

Required qualifications

• 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
• 4+ years of direct people leadership or senior-level operational ownership.
• Familiarity with trust and safety operations across multiple risk areas including content moderation, user safety, fraud, or developer risk frameworks.
• Ability to make decisions in ambiguous, high-risk environments.
• Ability to communicate complex safety and risk decisions clearly.
• Ability to translate between frontline operations and strategic stakeholders.
• Skill in influencing without authority.
• Ability to use data, tooling, and automation to improve quality, efficiency, and scale.
• Comfortable leading in a 24/7, high-pressure operational environment.

Nice to have

• Applied AI tools and automation to improve operational workflows

Before you apply

• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI through their products.