North America Vendor Lead, Ads

The role

You will build and scale the outsourced operating model for the Ads business in North America and globally. You will design governance, performance systems, capacity plans, and quality programs to enable BPO partners to deliver commercial outcomes.

What you will do

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams
• Create workforce and capacity plans aligned to business demand and growth forecasts
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Required qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn
• Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets
• Strong analytical, operational, and communication skills

Nice to have

• Interest in using AI and automation to improve execution, visibility, and seller productivity

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.