Head of Community, EMEA

London, UK, Remote. Posted 5 days ago

The role

The Head of Community, EMEA will lead OpenAI's community presence across the region and set an evidence-based community strategy. This person will build relationships with power users and oversee programs like the Student Collective and initiatives for SMBs and Pro subscribers.

What you will do

Build the broader EMEA Community strategy
Map the EMEA community landscape
Build high-trust direct relationships with power users
Define a clear expansion logic for communities and fandoms
Develop country and regional priorities with country leads
Create repeatable playbooks for community programs
Partner with country leads to develop market priorities
Oversee the Student Collective across EMEA
Shape and deliver SMB and Pro subscriber programs
Source and curate compelling use cases and stories

Required qualifications

10+ years of experience building, leading or scaling communities, user programmes or ecosystem initiatives across EMEA
Experience hiring and developing community teams
Experience managing contractors and agencies
Experience leading cross-functional workstreams across markets
Excellent executor in ambiguous, fast-moving environments
Strong qualitative judgement
Excellent written and verbal communication skills
Experience working across markets, cultures and time zones
Willingness to travel for community activations and relationship-building
Strong interest in AI
Practical familiarity with how people use ChatGPT or other AI tools

Nice to have

Experience with student, campus, youth, creator, developer, professional, or other power-user communities
Strong network across relevant EMEA communities, institutions, or ecosystem partners
Experience translating community insight into stories, playbooks, launches, programs, or product recommendations
Fluency in one or more additional EMEA languages

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through their products.