Applied AI Delivery Lead

The role

You will own the delivery of priority AI initiatives for strategic customers. You will lead complex deployments from planning through launch and adoption by establishing integrated delivery plans and resolving blockers.

What you will do

• Own delivery of priority AI initiatives.
• Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption.
• Build and drive an integrated delivery plan.
• Resolve blockers and drive decisions.
• Lead launch readiness and activation.
• Connect delivery to customer value.
• Provide a clear view of delivery health.
• Improve how we deliver by turning customer experience into repeatable playbooks and tools.

Required qualifications

• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• The ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions.
• Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments.
• Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly.
• Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth.
• A practical approach to building repeatable delivery methods while adapting to the needs of individual customers.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.