Senior Program Manager, Consumer Device Safety Operations

The role

You will build safety, quality, and risk operations for a new category of consumer devices. You will translate product risks into operating models, workflows, and launch-readiness plans.

What you will do

• Lead strategic operational builds for device-safety and product-quality priorities.
• Define intake, severity criteria, decision rights, and escalation paths for high-risk cases.
• Translate requirements from product, engineering, regulatory, and legal teams into practical workflows.
• Build launch-readiness plans, training, quality controls, and monitoring mechanisms.
• Coordinate across Product, Hardware, Software, Legal, Privacy, and Support teams.
• Use operational data, telemetry, and AI tools to investigate issues and measure performance.
• Drive critical escalations and cross-functional decisions to closure.
• Create program mechanisms including roadmaps, risk registers, and executive communication.
• Identify where AI tools and automation can improve speed and quality.
• Stand up priority workflows and transition mature capabilities into durable homes.

Required qualifications

• 8+ years of experience in program management, technical program management, product operations, product safety, quality assurance, regulatory operations, incident management, healthcare operations, or
• Technically and analytically fluent in data flows, telemetry, logs, dashboards, access controls, case systems, automation, and failure modes.
• Track record of taking complex, ambiguous, and unstructured work from problem framing through product launch and scaled operation.
• Ability to create clarity across many moving pieces.
• Sound judgment in high-severity or sensitive situations.
• Ability to build trust and drive alignment across teams without direct authority.
• Clear and direct communication with technical, operational, legal, policy, and executive audiences.
• Highly practical and willing to build and run the first version of a workflow.
• Ability to operate calmly in a fast-moving environment and adjust priorities.

Nice to have

• Experience with consumer hardware, connected devices, medical devices, healthcare technology, aerospace, robotics, mobility, or wearables.
• Experience with device launches, product quality, field incidents, safety-sensitive customer escalations, repairs, warranty, returns, reverse logistics, or privacy-sensitive sensor and diagnostic data
• A technical degree or equivalent experience partnering closely with hardware, software, data, or systems engineering teams.
• Experience with vendor operations, quality-assurance programs, regulated-product operations, incident response, workflow automation, or AI-assisted operations.

Before you apply

• This role may involve exposure to sensitive or concerning material.
• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.