Technical Program Manager, Support Delivery

The role

You will lead support delivery programs for Tier 3 frontline delivery for strategic customers. You will establish operational frameworks, drive process alignment, and lead tooling and automation projects.

What you will do

• Lead support delivery programs for Tier 3 frontline delivery for strategic customers
• Partner with Support Delivery and cross-functional leadership to define experience and manage pilots and rollout
• Lead strategy and program design for internal support initiatives
• Coordinate requirements, implementation, and iteration with internal build owners and systems partners
• Lead projects to identify, implement, and scale tools and automation
• Identify and scale practical AI-powered workflows across support operations
• Collaborate across teams to identify opportunities for improvement
• Help shape the vision and strategy of a new team

Required qualifications

• 8+ years of experience in program management, operations, or support engineering
• Experience shipping or maintaining tools and automations that eliminated manual work and scaled beyond a single team
• Exceptional communication, organization, and problem-solving skills

Nice to have

• Treat ChatGPT & LLMs as default co-developers

Benefits

• Relocation assistance is available

Before you apply

• Background checks for applicants will be administered

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.