Software Engineer, OpenAI Presence

The role

You will provide technical leadership and build backend systems for the Presence platform. This platform enables reliable AI agents for high-volume business workflows like customer support and sales.

What you will do

• Provide hands-on technical leadership and guide architectural decisions.
• Design and build backend systems for reliable, high-volume agent workflows.
• Develop platform capabilities that support agent development and learning.
• Identify and address reliability bottlenecks as usage grows.
• Work across backend infrastructure and product experiences.
• Collaborate with other engineers to turn requirements into working software.

Required qualifications

• 9+ years of professional engineering experience, excluding internships, in backend, platform, or product engineering roles.
• Track record of hands-on technical leadership, including setting architecture and guiding engineers.
• Deep backend engineering and systems design skills.
• Proficiency in at least one backend programming language.
• Experience designing services, data models, and interfaces.
• End-to-end ownership of complex systems or product capabilities.
• Strong production engineering judgment for diagnosing failures and improving reliability.
• Strong product judgment to connect technical decisions to user needs.
• Ability to move between backend infrastructure and product experiences.
• Clear technical communication and effective collaboration across disciplines.

Nice to have

• Experience with AI agents, enterprise workflows, integrations, or agent development and evaluation

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.