Product Engagement Manager, User Operations

The role

You will lead a team of Product Engagement Specialists to ensure successful product launches. You will build scalable feedback loops to capture user insights and translate them into product improvements.

What you will do

• Lead a team coordinating product launches across internal and external teams.
• Set team strategy, priorities, goals, and quality standards.
• Build a high-performing team through coaching, feedback, and performance management.
• Build a Voice of the User program with scalable feedback loops.
• Advocate for users in product and engineering discussions.
• Partner with Product, Engineering, Marketing, and Operations to align on launch goals.
• Monitor post-launch performance and gather support data.
• Document and standardize launch procedures.
• Identify launch risks and propose solutions.
• Report on feedback-loop performance and recommendations for the product roadmap.

Required qualifications

• Lead a small team while performing individual contributor work.
• Highly organized and able to manage multiple projects with competing deadlines.
• Communicate technical concepts and customer pain points clearly to diverse audiences.
• Take ownership of initiatives from ideation through implementation and post-launch analysis.
• Thrive in a fast-paced environment with shifting priorities.

Nice to have

• Experience leading product enablement or launch-readiness functions at scale in a customer support environment.
• Shipped tooling or automations that reduced manual work and scaled beyond a single team.
• Experience in product management with automation and tool development using metrics and feedback.
• Build strong cross-functional relationships with Product, Engineering, and Operations teams.
• Passionate about customer advocacy and translating feedback into strategic product insights.

Benefits

• Relocation assistance

Before you apply

• Background checks will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.