Regulatory Operations Analyst, User Safety & Risk Operations

The role

This person will manage complex regulatory operations, including work under the EU Digital Services Act and EU AI Act. They will handle regulatory inquiries, user complaints, and privacy or intellectual property escalations while building scalable compliance workflows.

What you will do

• Handle and resolve complex regulatory and user issues across Europe, North America, Latin America, and Asia-Pacific
• Manage regional content moderation and online safety requirements
• Handle Trust & Safety incidents that intersect with regulatory obligations
• Manage privacy and intellectual property escalations
• Perform risk evaluations and investigations
• Act as incident manager for highly sensitive regulatory reviews
• Interface with Legal, GRC, Privacy, Product, Policy and Support teams
• Implement operational workflows and build tooling and escalation playbooks
• Contribute to vendor training and governance models
• Monitor operational health through audits, SLA tracking, and data analysis

Required qualifications

• 8+ years of experience in regulatory compliance, legal operations, and trust & safety
• Ability to translate content moderation or online safety requirements into operational workflows
• Ability to partner with in-house legal counsel, DPOs, or external regulators
• Understanding of tiered support structures and vendor operations at scale
• Structured automation first, systems mindset
• Clear, empathetic, and effective communication in writing
• Ability to operate in ambiguity and manage multiple priorities
• Ability to work in high-autonomy environments

Nice to have

• Experience in a global or high-growth tech environment

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI through their products.