Support Operations Manager

The role

You will own service health, automation programs, partner and vendor management. You will lead organizational design for frontline operations and embed LLM-powered tools into workflows.

What you will do

• Lead and evolve organizational design for frontline operations across partner and vendor management
• Lead multi-site partner management including commercial ownership, capacity planning, workforce management, QBRs, and performance recovery
• Own end-to-end service governance for partner and vendor teams
• Set standards for how work gets done at scale
• Upskill teams and partner with technical teams to embed LLM-powered tools into frontline workflows

Required qualifications

• 10+ years of experience in support operations
• 4+ years leading senior individual contributors
• Track record of coaching, driving accountability, and improving performance and automation adoption at scale
• Ability to manage a team while staying hands-on in solving ambiguous operational problems
• Fluency in operational data and technical collaboration
• Ability to define metrics, interpret dashboards, and design experiments
• Ability to partner with engineering and data teams
• Experience scaling support operations through organizational design and tooling in a high-growth technology company

Benefits

• Relocation assistance

Before you apply

• Background checks for applicants will be administered in accordance with applicable law

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.